Refund policy

Returns & Refund Policy

Last Updated: June 2026

At Everley Wear, we are committed to providing high-quality products and excellent customer service. Because underwear is a hygiene-sensitive product, specific conditions apply to returns and exchanges.

By placing an order with Everley Wear, you agree to the policy outlined below. This policy does not affect any statutory rights applicable under consumer protection laws.

1. Eligibility

Return Window

Requests must be submitted within 14 days of the carrier-confirmed delivery date.

Eligible Condition

To qualify for a return or exchange, items must be:

  • Unworn

  • Unwashed

  • Unopened

  • In original packaging

  • With all hygiene seals, tags, and inserts intact

Proof of Purchase

A valid order number or purchase receipt is required.

Non-Eligible Items

For hygiene reasons, we cannot accept returns or exchanges for items that have been:

  • Opened

  • Tried on

  • Worn

  • Washed

  • Missing original packaging or seals

2. One-Time Size Exchange

We offer a free one-time size exchange for the same product and color within 14 days of delivery, provided the item remains unopened and meets all eligibility requirements.

What We Cover

  • Shipping costs for sending the replacement size to you after approval.

What You Cover

  • Shipping costs for returning the unopened item to us.

  • We strongly recommend using a trackable shipping method.

Exchange Limit

One size exchange per order line item.

Bundle & Promotional Orders

For promotional offers such as Buy One Get One or bundle purchases:

  • Exchanges must be made for the complete unopened set.

  • Partial exchanges are not accepted.

If an exchange is rejected because the item arrives opened, worn, or otherwise ineligible, the item may be returned to you at your expense. If return shipping is declined, we reserve the right to dispose of the item safely.

3. Refunds

Due to hygiene considerations, Everley Wear does not accept change-of-mind returns for refunds.

Refunds are only available for:

  • Verified manufacturing defects

  • Damaged items received

  • Incorrect items shipped

4. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  1. Contact us within 14 days of delivery.

  2. Include your order number.

  3. Provide clear photos or videos showing the issue.

  4. Include photos of the packaging and hygiene seal.

Once reviewed and approved, we may provide either:

  • A replacement product, or

  • A refund to the original payment method

If a return is required, we will provide a prepaid return label.

5. How to Request a Size Exchange

To request a size exchange:

  1. Email our support team within 14 days of delivery.

  2. Confirm that the item remains unopened.

  3. Include your order number.

  4. Specify the new size requested.

  5. Wait for your Return Authorization (RMA) instructions.

  6. Ship the item using a trackable shipping service.

After inspection and approval, your replacement size will be shipped at no additional charge.

Everley Wear is not responsible for returns lost in transit without tracking information.

6. Shipping & Fees

Customer Responsibility

Customers are responsible for:

  • Shipping items back for size exchanges

  • Return shipping costs for rejected exchanges

Everley Wear Responsibility

We cover:

  • Shipping of approved one-time size exchange replacements

  • Return shipping costs for verified defective or incorrect items when a return is requested

7. Inspection & Rejections

All returned items are subject to inspection.

Items will be rejected if they are:

  • Opened

  • Worn

  • Washed

  • Stained

  • Damaged

  • Altered

  • Missing packaging or hygiene seals

Rejected items may be returned to you upon payment of return postage within 7 days of notification. Otherwise, the item may be disposed of safely.

8. Final Sale & Non-Eligible Items

The following items are not eligible for return or exchange:

  • Opened underwear products

  • Free gifts

  • Promotional items

  • Clearance items

  • Final Sale items

  • Partial bundle returns

Bundles must be exchanged as complete unopened sets.

9. Processing Times

Return Inspection

3–5 business days after receipt.

Exchange Shipment

Standard shipping times apply after approval.

Approved Refunds

3–7 business days to process back to the original payment method. Bank processing times may vary.

10. Address & Delivery Issues

Orders returned due to:

  • Incorrect addresses

  • Incomplete addresses

  • Refused deliveries

  • Unclaimed packages

are not eligible for refunds.

Reshipment may be arranged after payment of applicable shipping costs.

11. Policy Misuse

Everley Wear reserves the right to limit or refuse returns, exchanges, or future purchases for accounts exhibiting excessive, abusive, or fraudulent return activity.

12. Regional Consumer Rights

United States

This policy does not limit rights relating to defective or incorrectly supplied goods under applicable state or federal law.

United Kingdom & European Union

Customers may cancel within 14 days where permitted by applicable consumer laws, provided hygiene seals remain intact. Once opened, returns cannot be accepted for health protection reasons.

Australia

This policy operates alongside rights granted under the Australian Consumer Law (ACL).

Canada

Customers retain all rights provided under applicable provincial and federal consumer protection legislation.

Contact Information

Everley Wear
Operated by ADV Media Marketing LLC

1209 Mountain Road Place Northeast, Ste R
Albuquerque, NM 87110
United States

Phone: +1 (505) 533-7030

Email: contact@everleywear.com

For sizing assistance before ordering, please contact our support team. We are happy to help you find the best fit before purchase.